AOL Tech Support Forum and Web Home Page

Boston, MA, Aug. 18, 1995 - Zoom Telephonics, known for its broad line of high-performance, high-value faxmodem products , has launched a new, user-friendly forum on America Online and a Home Page on the World Wide Web. The AOL forum and Home Page complement Zoom's other support channels, including person-to-person telephone support, Zoom Bulletin Board Service (BBS), fax-on-demand service, and 900 priority service. Access to Zoom's AOL forum is through Keyword: ZOOMT and the Web Site is located at: www.zoomtel.com.

"Our new America Online forum significantly increases our on-line technical support for users of Zoom products," said Frank Manning, President and CEO of Zoom Telephonics. "Our support staff closely monitors the forum, responds to questions through electronic mail, and posts the replies for others to view. We also use the forum to post answers to frequently asked questions, plus time-saving hints and tips."

The AOL forum also includes detailed modem specification sheets that include the most up-to-date information on Zoom products. File areas are maintained for both Macintosh and PC-compatible programs, providing a quick and efficient way to distribute software information, programs, and patches to Zoom users.

"Our new Home Page on the World Wide Web provides Internet access to information about Zoom and its products to the large international user community," said Manning.

The Zoom Home Page contains links to information, programs, and patches available to the customer. In addition, it features links to job opportunities at Zoom Telephonics, the latest press releases, and financial information about the company, including quarterly and annual reports.